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Terms & Conditions

Early Closure of Border Crossings

Please be aware that the borders closes early on Fridays and Saturdays (around 1pm or earlier), so we don’t recommend crossing on these days.
If you insist on finishing a tour on these days, a possibility is to return via the Jordan River/ Sheikh Hussein Crossing in the north, which closes slightly later on the weekend. But this adds a lot of travelling time, and will increase the cost. You would need to leave Jerusalem around 4pm, and we will add a minimum of $200 to the total trip cost.

Occasionally, the Israeli Authorities also close Allenby Bridge early. This happens a couple of times a year and is unannounced. In this case it is possible to travel via Jordan Valley/ Sheikh Hussein Crossing in the North.

 

More details regarding the Border Crossings between Jordan and Israel/Palestine here.

Refusal of entry at the border

As a tour company we make sure that you have all the information you need to cross the border prior to your trip. We, however, have no control over the procedures and systems followed by the border authorities, so we can’t guarantee that they will finally let you enter either country.

Please be aware that if a customer is denied entry at the border by the border authorities for any reason, we can’t be responsible for that, hence the cancelation terms shown below would be applicable.

Payment

Payments are transacted via our PayPal account. You can pay with a credit, debit card or another paypal account. Once you confirm your booking details, please let us know how you would like to pay, we will send an invoice to you. Your booking will be confirmed on a receipt of payment.

Tour and Transfer Notes

  • The prices on our Tour and Transfer pages are an estimate. Especially during peak seasons and holidays additional costs can be added.
  • For the Driver only option, no guide is provided. The driver does not accompany the clients into the sites and gives no explanation.
  • Transfers are with drivers only.
  • We recommend travelling with carry on or hand luggage only to save time at the border. Keep your luggage with you and have it checked at the personal security check.
  • Payment of the full price is required to confirm your booking.

Cancellation fees:

For 1-6 people:

15+ Days before the trip 20% processing fee (with a $100 minimum charge per person).

14 – 05 Days before the trip 50% cancellations charge

04 – 01 Days before the trip 100% cancellation charge

For Groups 7+ people:

30+ Days before the trip 15% processing fee (with a $100 minimum charge per person).

29 – 15 Days before the trip 50% cancellations charge

14 – 01 Days before the trip 100% cancellation charge

Refund Policy:

If you cancel your trip and qualify for a refund, as per the cancellation policy above, we will process the refund within 1 week of agreement to the refund. The money will normally be refunded by the same method the payment was made, unless mutually agreed by both parties to transfer the refund by a different method.

If paying by credit card directly through the office, there is an additional 6% charge to cover the credit card company commission costs, which we still pay even when providing a refund.

If paying by Paypal, there are no additional Paypal charges if the refund is requested within 2 months of the original payment. After this period the refund amount will be sent through paypal, but the customer will have to pay the normal paypal charges to receive this payment.

Delivery Policy & Method:

In order to get approval to receive Credit Card payment, we have to have a section titled “Deliver Policy & Method” in our terms and conditions.  Since we provide services, rather than delivery of products, this section is not really necessary.  But here it is anyway 🙂

Privacy Policy:

This privacy policy sets out how Experience Jordan uses and protects any information that you give Experience Jordan when you use this website.

Amman2Jerusalem is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard.

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@amman2jerusalem.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor. Regardless, we will post any Privacy Policy changes on this page and if the changes are significant, we will provide a more prominent notice (including for certain services and email notification of Privacy Policy changes).

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